Fact Sheet: Managed Care

In the face of threats to quality and access, Citizen Action took the lead in getting one of the strongest managed care consumer protection laws in the nation enacted in 1996: the "Managed Care Bill of Rights."

In 1998, Citizen Action played a key role in strengthening those protections by winning passage of an external review law, so that HMOs will no longer be judge and jury when a consumer is denied care inappropriately. We continue to monitor HMO compliance with state laws and to get a real Patients' Bill of Rights passed in Congress.

"A Consumer's Guide to New York's Managed Care Bill of Rights."

Citizen Action's consumers' guide explains how to use the rights and protections that New York grants to health care consumers -- laws that help improve your access to health care and resolve problems with health insurance companies.

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